Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Please take pictures and send them with the return request. Please read the Product Description carefully, as return requests for conditions listed therein will not be accepted except under extenuating circumstances.

To start a return, you can contact us at roseandwillowhandmade@gmail.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Depending on the nature of the return, this may be at the customers expense and will be discussed before the item is sent back to us.

Items sent back to us without first requesting a return will not be accepted and a refund will not be issued. 

You can always contact us for any return question at roseandwillowhandmade@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and items displaying obvious use and/or wear.  Please get in touch if you have questions or concerns about your specific item.

Exchanges
If you are unsatisfied with the item upon receipt, please reach out to us at the e-mail above and we will gladly work with you to ensure that we make it right. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at roseandwillowhandmade@gmail.com.